We pride ourselves on great customer service here at Qmee. We always aim to get back to any problems and worries you have as quickly as possible. But if you’ve contacted us and we can’t get back to you right away, then here are some solutions to common problems and questions in one handy place for you, read on…

A lot of people ask us whether Qmee has limits on how much you can earn, We want as many people to enjoy our services as possible. We want to reward genuine searches so organisations have the opportunity to connect with you and see what ads work and what ads don’t. If you click on the same thing over and over, or click from one site to another quickly, then we don’t class this as natural searching!

You will build up your rewards if you use Qmee alongside your everyday searches – if you like a result, click on it, explore the page and we can send you more of the things you like.

We use the pattern of your clicks to decide whether or not to show certain results to you, if you know someone who also uses Qmee and you are seeing different results then do not worry. Remember we don’t want to annoy you by showing you search results that you have no interest in, so if we don’t have anything relevant to show you, we won’t show you anything.

As well as this, your results will change over time as you use the service and it gets to know what you like, this may be why you notice differing patterns in your results.

As long as you can see the green Q in the bar along the top of your browser, then the app is installed and working as it should be. When you click on the Q it should display your balance. If you’ve had a desktop clean up recently then you may have accidentally got rid of Qmee and will need to reinstall it. You can do so by clicking here.

If Qmee is installed then you should get your rewards immediately. If you aren’t seeing anything then check to see if you’ve opened the page in another tab. If you do this we can’t see it so you won’t get anything in your piggybank!

If you aren’t seeing anything today and all appears well with the app, then don’t worry. Once your search patterns have settled down to normal you will start to see results again.

Qmee works in Windows, Mac OSX and Linux using Google Chrome, Firefox or Internet Explorer. Older versions of these browsers might not work with Qmee; it might be time to update!

If these tips don’t work then check if the site you’re searching on has extensions installed, this may be blocking Qmee from working properly.

Qmee currently doesn’t work on mobile or tablet but we’re hoping this will be a possibility in the very near future! We’re keeping an eye on demand for Qmee through other systems and browsers, so if you think we’re missing something, do let us know!

Qmee Not Working and What are Qmee’s Limits?
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64 thoughts on “Qmee Not Working and What are Qmee’s Limits?

  • May 6, 2013 at 3:42 pm
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    Hi guys. I can’t get the app to download to Firefox. It’s fine on Chrome and IE (I use different browsers for different web pursuits), but on Firefox I get the download progress bar until it say ‘few seconds remaining’, then it just hangs there… for hours…
    Any ideas?

    Reply
  • June 24, 2013 at 5:00 pm
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    I have qmee enabled and I found that after3 searches the bar didn’t come up anymore even after waiting for at least 30 mins – 1 hour? Any ideas?

    Reply
    • June 25, 2013 at 7:54 am
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      Hi Jack,

      Have you had a read of our FAQs? https://www.qmee.com/faq

      As long as you can see the Q in the bar along the top of your browser it indicates the app is installed and working as it should be.

      We only show results when we think we have something relevant to show you, so we won’t appear every time or all the time. Qmee gives the best results when you are searching normally and clicking on links that interest you. This gives you the most rewards but also allows the businesses that list with us a chance to connect with you.

      Reply
      • June 3, 2015 at 7:35 am
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        So, what happens if we click on the links that you give us (being a genuenly interested party) and there is no pay out? I searched E-cig because I have been trying to find a reputable site to buy from. One of the Qmee links popped up so I clicked on it (6 or 7 cents) and nothing was added to my Qmee account and it was the first search that I had done today… Any pointers or info on that?

        By the way, just wanted to say that I think it is awesome that you give a little something back to those who do a bit of searching. :)

        Reply
        • June 3, 2015 at 9:08 am
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          Hi Rodney,

          Thanks for getting in touch and for your feedback :)

          In this situation, email our support team (support@qmee.com) so that they can check everything is ok with your account.

          Thanks!

          Reply
  • July 4, 2013 at 9:17 am
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    I think I Internet Explorer is blocking Qmee, as I keep getting Internet explorer has blocked Activex control on this site each time I do a search using Google. I never got this before unless I was downloading something. IE will not allow mwto override this. When I click allow blocked content nothing happens. Could this be the cause? what should I do about it? I have already gone into my security setting to make sure that Activex controls are enabled or prompt.

    Reply
    • July 4, 2013 at 9:22 am
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      Hi Karen,

      Can you send an email to support@qmee.com with a screenshot? We have never seen that pop up before.

      If you can also send details of what version of Internet Explorer you are on as well that would help.

      Reply
  • February 6, 2014 at 6:19 pm
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    Dear Qmee i am not sure whats happening but this is my second day now that Qmee is not working i do a search and it still does nothing and I am using windows vista and I am using internet explorer 9 and I cleaned my computer before I downloaded your site and it was working when i downloaded it but now i get nothing so I am not sure whats wrong with this site I tryed everything and still nothing so is there any one that can help thanks

    Reply
  • June 16, 2014 at 4:42 pm
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    Hello,

    I have Qmee installed on my device for Google Chrome . I see the green “Q” at the top on my extension bar. I have read the other comments and understand that Qmee only show ads that’s only relevant to my search. Even though I have had Qmee only four days, I’m a real surfer and in those four days I have searched for; Do It Your Self ideas, Candle Molds and Oils, Cooling Pads for the laptop, and Books for Sell.
    Out of all of those searches I have only seen ONE ad from Qmee and that was when I was looking for cooling pads on Ebay. It paid me 8 cents. I see other ads but Qmee’s. Is there something I’m doing wrong?

    Reply
    • June 17, 2014 at 3:02 pm
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      Hi, we won’t show results all the time. If you go to Google and search for Qmee you should see the sidebar appear, to show it is working properly.

      Reply
  • June 22, 2014 at 11:56 am
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    the app will not download, Norton keeps removing it

    Reply
  • June 22, 2014 at 1:02 pm
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    Hi, I have not had any Qmee show me anything for a few weeks. Sometimes I get a red 8p symbol over the green Q in the top corner.
    What does this mean?

    Reply
  • July 7, 2014 at 5:10 pm
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    The Qmee is not working at all. I do not even see it near the google search.. Its not working at all.

    Reply
  • July 8, 2014 at 5:44 am
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    Hi,

    My Q is on the top corner but the side bar on the left is not showing, I only signed up for Qmee 1 day ago and i waited 12 hours to see if it would work then but still nothing? how long will it take for it to work again? I went on to Google and search for Qmee to see if the sidebar appear, to show it is working properly but nothing.

    Reply
  • December 12, 2014 at 10:27 am
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    I want to cash out my Qmee balance to my paypal account , but when i try to i receive this error : ” Your PayPal account is not verified. You need to have a verified PayPal account to receive your Qmee rewards because PayPal limit the amount of money we can send to un-verified accounts. Please verify your PayPal account before linking it. Visit the PayPal website to find out how to verify your PayPal account. ”

    I have checked over and over and my account is verified and active so why can I not cash out my balance?

    Reply
  • December 31, 2014 at 11:31 am
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    Instead of telling everyone with a problem to email your support desk, how about you adding all their questions (with appropriate answers/solutions) to a dedicated ‘What if it doesn’t work…?’ page on the qmee.com website? Then we could all learn something from others’ experiences without the need to keep posting here and for you to keep saying ’email our support’.

    Just my way of thinking. But it does make sense. Create a ‘troubleshooting’ page. Simple idea, really.

    Reply
    • January 9, 2015 at 11:57 am
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      Because we need to know the email address you use to login with Qmee to be able to see your account and then troubleshoot. Everyone’s problem is different, and we don’t want people to post their email addresses online for everyone to see.
      We do have an FAQ’s here: http://www.qmee.com/faq

      Reply
  • January 1, 2015 at 9:43 pm
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    Hello,
    I’ve install Qmee on both Firefox and Chrome on my Windows 8 OS. However, I have never been able to see the left sidebar not even for the first time. I would really appreciate any help.
    Thanks!

    Reply
    • January 9, 2015 at 11:58 am
      Permalink

      Do you have the Q in your toolbar and the app listed and enabled in your browser extensions? You can do a test search by going to Google and searching for qmee – the sidebar should appear. If not, then drop us an email at support@qmee.com so we can take a look at your account.

      Reply
      • January 15, 2015 at 6:37 am
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        My search bar isn’t coming up . please help..thanks

        Reply
        • January 30, 2015 at 11:23 am
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          Drop our support team an email as they will need to take a look at your account, support@qmee.com

          Reply
  • January 25, 2015 at 6:58 pm
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    Hello, the Q is in my tool bar and the app is listed enabled. When I go to google the side bar does not appear. Could you please help me get things working.

    Mark

    Reply
  • February 2, 2015 at 4:45 pm
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    Same on my computer and browser

    Reply
  • February 3, 2015 at 7:08 pm
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    Qmee is not working whenever I do searches on bing. Please help as soon as possible. Thank you

    Reply
    • March 13, 2015 at 2:07 pm
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      Hi Shannel,

      If you email our support team on support@qmee.com and give them the email address you use to log in to your Qmee account they’ll be able to have a look and check everything is working properly.

      Thanks!

      Reply
  • March 13, 2015 at 1:03 pm
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    Hello
    The icon is on the right but when I put in a search term no list appears on the left, I’ve had Qmee installed for several days.
    Is all ok?
    Thanks
    Sarah

    Reply
    • March 13, 2015 at 2:05 pm
      Permalink

      Hi Sarah,

      If you email our support team on support@qmee.com and give them the email address you use to log in to your Qmee account they’ll be able to have a look and check everything is working properly.

      Thanks!

      Reply
  • April 14, 2015 at 9:31 pm
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    Qmee just doesn’t seem to work at all. I can see the green symbol so it should be fine, but i’ve had the extension several days now and my balance hasn’t increased despite doing all my usual searching.

    It seems to be stuck at 0.14p (which i got when i clicked on a link about 10 mins after joining) but i’m wondering if it’s a combination of broken and not picking up my searching habits (i.e. i tend to open tabs and i read fast so don’t spend too long on pages. I’ve tried not opening tabs and lingering on pages longer but nothing. And when the links do show up and i click on them the green symbol either turns red or it turns into a red piggy bank. Any ideas? Thanks

    Reply
    • April 15, 2015 at 8:47 am
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      Hi Carolyn,

      Drop our support team an email (support@qmee.com) and they’ll take a look at your account for you to check everything is working as it should be.

      Thanks!

      Reply
  • April 19, 2015 at 9:24 pm
    Permalink

    Hi Team, seems like the same issue as mentioned above by Carolyn Smith on 14 Apr, i am also facing.
    This is a test case which testing team has failed to test. Please check.
    Thanks
    Rituraj

    Reply
  • April 20, 2015 at 7:59 am
    Permalink

    Hi Rituraj,

    Please drop our support team an email (support@qmee.com) with your Qmee account email address and they’ll take a look at your account for you.

    Thanks!

    Reply
  • April 26, 2015 at 6:02 am
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    Hello Qmee Team,
    Is Qmee not allowed in my country(India) ? I am going through a huge financial crisis and my health is also worsened.
    I thought of earning some money for my old aged parents livelihood, but sadly this service is not available in my country.
    Is there any other service similar to this, available in my country , so that I can earn money online from home?

    Reply
    • April 27, 2015 at 9:58 am
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      Hi Kesav,

      Thanks for getting in touch.

      Bringing Qmee to countries outside the US and UK is something we hope to look in to in the near future. Keep an eye on our blog and our social sites as we will post updates there when we add new countries.

      Thanks.

      Reply
  • May 25, 2015 at 3:38 am
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    Whenever I try to cash out my qmee account my linking my paypal account, I get a notice that my paypal is not verified. When I check paypal, my account is verified (via credit card). Paypal only requires you to link either bank OR credit/debit card in order to verify your account, and I have no problem with my paypal verification on any other sites. What’s going on? Why won’t qmee link the account?

    Reply
    • May 26, 2015 at 12:42 pm
      Permalink

      Hi Andi,

      Thanks for getting in touch.

      We receive the information directly from Paypal; a fully verified account can be linked to a Qmee account straight away. Try getting in touch with Paypal to find out what the problem is; there may just be something small you/they still need to do to verify your account. Once you have fully verified your account, try linking with your Qmee account again.

      If you have any further queries please contact our support team on support@qmee.com.

      Thanks!

      Reply
  • June 10, 2015 at 12:03 am
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    I am struggling to download Qmee on my lap top.Using Mozilla Firefox and always when I try to download said: The add-on could not be downloaded because of the connection failure from http://www.qmee.com

    Please,help :(

    Reply
    • June 10, 2015 at 8:04 am
      Permalink

      Hi Dervis,

      There is something with your browser that isn’t allowing the install.

      If you open this link in a different browser (Chrome or IE):
      https://qmee-apps.s3.amazonaws.com/firefox/qmee_0.9.89.xpi

      It should then download as a file, which you can save to your desktop. If you open Firefox, locate this file on your PC and then drag it into Firefox, it should start the install.​

      Drop our support team an email if you have any more trouble installing (support@qmee.com)

      Thanks!

      Reply
  • June 17, 2015 at 9:10 pm
    Permalink

    Hello I open google the Q is green, I’ll type in US and get 2 qmee results but it wont say anything about getting money it shows 2 results and where it should say the price for veiwing it all it has is a gray Q
    I veiw it and my Green Q fills part way up with red the rest white, So I get a red and white Q
    And no money.

    Reply
    • June 18, 2015 at 9:44 am
      Permalink

      Hi Joey,

      As well as showing results with cash rewards, we also show offers in the sidebar to make your internet shopping experience even better, and to try and save you some money too. So if you see a result with a gray Q, it’s because it’s an offer result – if you look at the result you’ll see an offer code you can use when purchasing from the website.

      The Q turns red to show that the app is working.

      Thanks!

      Reply
    • June 25, 2015 at 10:14 am
      Permalink

      Hi Joey,

      Once you’ve been with Qmee for a while referrals will become available to you. You’ll see an “Invite friends” tab on your dashboard.

      Thanks!

      Reply
  • June 23, 2015 at 9:17 pm
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    Does anyone know if Qmee works if you use the address bar to search?

    Reply
    • June 25, 2015 at 10:14 am
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      Hi Saya,

      Yes, it works if you search in the address bar :)

      Thanks!

      Reply
    • June 25, 2015 at 10:15 am
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      Thanks Joey.

      Reply
  • June 25, 2015 at 12:47 pm
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    Welcome, And what is a while? I have been with you 7 or 8 days now.
    Is it different for everyone?

    Reply
    • June 25, 2015 at 1:45 pm
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      Hi Joey,

      There is no set time frame, it’s an automated process. As soon as referrals become available to you you’ll see an “Invite friends” tab on your dashboard. For now just keep on searching and earning your Qmee rewards.

      Thanks!

      Reply
  • June 29, 2015 at 6:42 pm
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    Just signed up to qmee. A really hassle downloading the file and then having to install it into Firefox, like going back to the arc…..
    Thought I would search Nikon cameras. Brought up two sites, so I thought, maybe this will work. But really been looking at a new watch. Typed in Omega Watch, nothing. Seiko, nothing, Watch, nothing.
    So I thought I would test this out. Iphone 6, nothing. Are you telling me that there are no suitable search results for Iphone 6?
    Starting to have some serious doubts…….

    Reply
    • June 30, 2015 at 11:46 am
      Permalink

      Hi Gareth,

      Thanks for getting in touch.

      We only show results when we have relevant ones for you so we won’t appear every time you search or all of the time. Have a look at this blog which talks in more detail about how Qmee works and how to make the most out of the app: http://blog.qmee.com/how-to-make-the-most-out-of-qmee/

      If you have any queries about your account you can always drop our support team an email (support@qmee.com) and they’ll be more than happy to help.

      Thanks!

      Reply
  • July 11, 2015 at 8:21 pm
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    Hi, just joined went through first step, ONE slight issue…what does a Qmee advert look like?

    Many thanks!

    Reply
    • July 13, 2015 at 3:04 pm
      Permalink

      Hi Paul,

      Have a look at this video which explains how Qmee works: youtube.com/watch?v=ld_SJOZO2zM

      If you have any questions please drop our support team an email on support@qmee.com and they’ll be happy to help you out.

      Thanks!

      Reply
  • July 16, 2015 at 3:48 am
    Permalink

    Hi, I’ve been using Qmee for while now and I love it but the past few days when I click the qmee advert links it tries to open in the space where the adverts are and not in the whole window like it used too and I am not getting my credit for clicking the links. Is this because of the new flash problems with firefox or is it an issue with my qmee? Thanks!

    Reply
    • July 16, 2015 at 8:10 am
      Permalink

      Hi Justine,

      It sounds like there’s a problem with your Firefox rather than with your Qmee app. Try uninstalling and then re-installing Firefox, then re-installing the Qmee app, and see how you get on.

      If you still have trouble with your browser/the app send our support team an email on support@qmee.com and they’ll help you out.

      Thanks!

      Reply
  • July 17, 2015 at 12:46 pm
    Permalink

    I’ve been using Qmee for a few days now, and after the initial 10 cents earned I’ve noticed nothing shows up in my piggy bank, nothing pops up for the searches. I’m not certain if the side bar is supposed to pop up for Qmee where it shows the results but I’ve never seen it happen on my computer (i’m using Google chrome) and I see it in the App Photos. Is there something wrong with my installation? Am I doing something wrong? I understand I’m not going to get results every time etc. I just would like the reassurance it’s working especially since I’ve seen no interaction from Qmee in the last 4 days roughly, since the initial start up. The big green Q is in the upper right hand corner of my browser but like I stated, no interaction since Initial set up.

    Yours Truly,

    Curious

    Reply
    • July 17, 2015 at 1:16 pm
      Permalink

      Hi Morgan,

      If you go to Google and search specifically for “Qmee”, the sidebar should appear with the Qmee result – this shows the app is installed and working correctly.

      Have a look at this blog that talks about making the most out of the app:
      http://blog.qmee.com/how-to-make-the-most-out-of-qmee/

      If you do the test search for Qmee and the sidebar doesn’t appear, drop our support team an email (support@qmee.com) and they’ll check your account for you.

      Thanks!

      Reply

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